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All servers have been upgraded to the latest stable CPanel build (7.4.0+); updates include MySQL 4.0143, Exim 4, Mailman 2.1.2, phpMyAdmin 2.5.1, imp 3.2.1, and phpbb 2.0.5. Included in the udpate are spam boxes: users can now choose to have all spam tagged by SpamAssassin sent to a folder called 'spam' instead of their 'inbox'. Fantastico includes the following applications that can be installed automatically with just a few clicks: PHP-Nuke, Post-Nuke, phpWebSite, xoops, b2, pMachine Free, phpBB2, Invision Board, PHP Support Tickets, Support Services Manager, OS Commerce 2.2, 4images Gallery, PHPauction, PHProjekt, phpLinks, Moodle, Noah's Classifieds, PHPlist, WebCalendar Our newest server Owl is now online, it's specs are state of the art Intel Dual XEON™ 2.4GHz processors with 2.0GB ECC RAM, 2 - 80GB Seagate 7200rpm hard drives and a hardened secure kernel. The network status, server uptime and annoucements page has now been moved to a location off the NAC datacenter network to ensure all clients are kept up-to-date if issues arise. In order to better serve current and future clients, we have completely redesigned our website. Some of the new features include more in-depth knowledge base, pre-sales faq, and account center.

Have some questions?

Please check out the pre-sales faqs and knowledge base. You may also directly contact us.

Do you offer free technical support?
YES! First rate and rapid support is our passion! You can contact us for very fast, friendly and extremely helpful support via the account center help desk. You can also search through the knoweldge base and watch flash tutorials covering nearly every aspect of using your hosting account.

Support replies are usually answered within 6 hours, 7 days a week, 365 days a year. Most times your support tickets are answered within just minutes. If we happen to get bogged down and can't reply to your initial support ticket or voicemail within twenty-four hours we will credit you a whole month of service.

Do you provide telephone support through a call center?
Call centers are extremely expensive to operate and would force our prices up significantly. We provide hosting solutions to clients from many different countries and telephone support does not efficiently function across that platform whereas web based support does. We find that we can be more specific with web based support compared to verbal support via the phone. Web based support also documents our responses so you can revisit them at a later date rather than trying to make your own notes from a telephone conversation. Note: We do provide a toll-free voicemail box that pages us with each message for emergency use only; this number is available in your account center.

Do you have 24-hour/emergency support?
24-hour incident reporting is available via the client account center help desk and voicemail. If you are unable to reach your web site, first verify that you can access other sites on the Internet including Kmet Hosting's network status page. Then, contact us and describe what methods you have tried to access your site. This will assist us in more quickly troubleshooting the problem you are experiencing. Note: Due to our clients being in many differnet countries phone support is replied to via the account center help desk or off-network email. Also note that not all countries will be able to make emergency support calls via our voicemail system; please use other established means of support if this applies to your country.

Scope of Service
Client agrees and understands that the extent of Kmet Hosting's services are web site hosting and related Internet services. By using our web hosting services, client understands that they are contracting for the use of disk space on our web server and access to place files in that space. Our web hosting services do not include design assistance, troubleshooting of computer hardware or software problems on client's computer, or other support outside of the scope of web site hosting.

Use of Service
Use of Kmet Hosting's web hosting service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of client's web site. The following examples are offered.

Web Publishing: Requires a knowledge of HTML, web authoring software interfaces, properly locating and linking documents, FTPing web site contents, creation of graphics, text, sound, use of email and accessing and managing files on client's own computer.

Programming: Use of PHP/CGI/Perl scripts, databases, etc. requires a knowledge of these programming languages and systems. Kmet Hosting's support for these is limited to providing the necessary access on server to allow client to use these features.

The client agrees that he or she has the necessary knowledge to access our network, create web content and operate any web software located on client's own computer. Client agrees that it is not the responsibility of Kmet Hosting to provide this knowledge or customer support outside of the defined service of Kmet Hosting.

Access to the Internet
Client must have their own access to the Internet and the World Wide Web. Kmet Hosting does not supply these services. Kmet Hosting specializes in web hosting and other related services. At the client's request, Kmet Hosting may recommend vendors for such access services to the client.

Kmet Hosting's Commitment to Our Clients
Our aim is to offer friendly technical support and assistance, and make publishing, maintaining, and using your web site a rewarding and enjoyable experience. We only regret that our commitment to all of our customers, and the complexities of publishing on the web, do not allow us the time or the resources to offer unlimited computer technical support in areas not directly related to accessing and using your web hosting account.