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All servers have been upgraded to the latest stable CPanel build (7.4.0+); updates include MySQL 4.0143, Exim 4, Mailman 2.1.2, phpMyAdmin 2.5.1, imp 3.2.1, and phpbb 2.0.5. Included in the udpate are spam boxes: users can now choose to have all spam tagged by SpamAssassin sent to a folder called 'spam' instead of their 'inbox'. Fantastico includes the following applications that can be installed automatically with just a few clicks: PHP-Nuke, Post-Nuke, phpWebSite, xoops, b2, pMachine Free, phpBB2, Invision Board, PHP Support Tickets, Support Services Manager, OS Commerce 2.2, 4images Gallery, PHPauction, PHProjekt, phpLinks, Moodle, Noah's Classifieds, PHPlist, WebCalendar Our newest server Owl is now online, it's specs are state of the art Intel Dual XEON™ 2.4GHz processors with 2.0GB ECC RAM, 2 - 80GB Seagate 7200rpm hard drives and a hardened secure kernel. The network status, server uptime and annoucements page has now been moved to a location off the NAC datacenter network to ensure all clients are kept up-to-date if issues arise. In order to better serve current and future clients, we have completely redesigned our website. Some of the new features include more in-depth knowledge base, pre-sales faq, and account center.

Have some questions?

Please check out the pre-sales faqs and knowledge base. You may also directly contact us.

All payments are due prior to the beginning of the month. Generally your billing period starts on the 1st of each month. For each successive period, your contract is renewed automatically unless we are notified otherwise. Billing period is determined by the billing option you chose at the time of ordering. Your billing period also applies to any additional items and services ordered after the initial activation of you account. Fee for such items and services will be prorated so that the start date matches that of the first domain. For payment, we accept Checks, Money Orders, Visa, MasterCard, American Express, and Discover. Rejected credit card payments will be charged an extra $1.00 (USD) per attempt. Charges on your card will show up from "Kmet Solutions".

Kmet Hosting invoices exclusively via e-mail. We DO NOT send out paper invoices. All credit cards are billed automatically monthly. For accounts wishing to pay via credit card, please use your account center to submit your payments. Use your email as login and your control panel password to access this center.

Late Payments
Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given 5 day grace period after which the account is put on suspension. Reactivation of closed accounts due to delinquency incurs a $9.95 reactivation fee as well as payment of the balance due in full. For late payments: visit your account center to submit your payments.

To Cancel your Account
Fax your request to 1.918-398-9637; please include your domain name, password and your reason for cancelling on your cover letter for fastest processing of your request. Please include your contact information in case we need to get in touch with you.

Cancel/Refund Policy
When you cancel your account, you will receive a refund equal to any unused portion of your service for which you have pre-paid. You will not receive a refund for time that your account resided on our servers, unless your cancellation is made within the first 30 days of the account sign-up. Setup fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $25.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies as well as ISP/web host information services.